Keratin Complex Smoothing Therapy FAQ Frequently Asked Questions


Have you ever wished that your hair was more manageable? Softer? Smoother? Had more shine? Keratin Complex Smoothing Therapy is the answer. This revolutionary smoothing system infuses keratin deep into the hair cuticle, eliminating up to ninety-five percent of frizz and curl and leaving the hair smooth, shiny and luxurious. Here are some frequently asked questions.


Q: What is Keratin Complex Smoothing Therapy?

A: The Keratin Complex Smoothing Therapy line is comprised of advanced, in-salon treatments that restore and restructure the hair by infusing a special blend of hydrolyzed keratin deep into the cuticle. The hydrolyzed keratin is bonded to the cuticle with heat from a flat iron to relax the hair’s sub-cuticle layer, resulting in renewed smoothness and shine.


Q: What is the difference between the Keratin Complex Smoothing Therapy Treatment and the Keratin Express Blow Out?

A: Keratin Complex Smoothing Therapy Treatment, our signature smoothing treatment, was created especially for frizzy, curly texture and is effective on all hair types. It is a revitalizing and rejuvenating treatment that seals keratin into the cuticle to lock out frizz-causing humidity and reduce curl. One treatment gives long-lasting results for up to five months and requires a 72-hour waiting period post-treatment. Our newest smoothing treatment, the Keratin Express Blow Out, is a unique, one-hour service that gives the hair a softer, smoother and silkier texture for up to six weeks. Hair can be washed after just eight hours. The Keratin Express Blow Out is perfect for all hair types.


Q: How much time should be allowed for each client?

A: Time should be determined on an individual basis. Keratin Complex recommends an initial consultation to determine hair length, type and texture. As a general rule, please allow a three to four hour window for the Keratin Complex Smoothing Therapy Treatment and a one hour window for the Keratin Express Blow Out.


Q: What results can be expected after the Keratin Complex Smoothing Therapy Treatment?

A: The hair will be more manageable and easy to style, and will be resistant to humidity. It will feel noticeably softer and silkier, with added life, shine and vibrance.


Q: Should the hair be colored before or after the treatment application?

A: A great time to have the treatment done is directly after permanent color, semi-permanent color or highlights. The treatment seals the color in, making it last longer and appear more vibrant. If you choose to have color applied after the treatment, we recommend waiting at least two weeks.


Q: Should the hair be cut before or after the treatment?

A: We recommend that the hair be cut after the treatment, as the hair will have a smoother texture and will lie differently.


Q: What is the difference between permanent straightening and Keratin Complex smoothing?

A: Relaxers and permanent straighteners work on breaking and rearranging the internal bonds of the hair. Once this process is done hair is permanently straightened.  It looks amazing at first, but as the hair begins to grow the new growth is curly, and the hair looks awful, as the previously straightened hair is straight while the growth is curly. Keratin Complex straightens hair naturally, and does not break the hair bonds, so your hair tends to look normal even with regrowth.  Repeating treatments every  4 to 6 months will only make your hair more healthy, shiny and smooth.


Q: Can the treatments be done on chemically treated, relaxed or straightened hair?

A: Yes; in fact, the Keratin Complex treatments work to repair damage caused by other chemical treatments. It is recommended to wait two weeks between any chemical services and adjust iron temperature based on hair type as listed in instructions.


Q: How many days after the Keratin Complex Smoothing Therapy Treatment before the hair can get wet or be washed?

A: You must wait three days (72 hours) before washing your hair or swimming.


Q: Can the hair be pulled back or clipped up during the 72 hour waiting period?

A: No. Avoid making any impressions on the hair from clips, ponytail holders, hats or sunglasses.


Q: What should be done if the hair gets wet during the 72-hour waiting period?

A: Blow-dry and flat iron with medium to low heat as soon as possible.


Q: What kind of shampoo and conditioner should be used?

A: Keratin Complex Care Shampoo & Conditioner (sodium chloride-free formula) or Keratin Complex Color Care Shampoo & Conditioner (sodium chloride- and sulfate-free formula).


Q: How often can the smoothing treatments be performed?

A: The treatment can be done as often as every 4 to 6 weeks.


Q: Is the reapplication of the smoothing treatment done on the entire head or just on the new growth?
A: Reapplication is done on the entire head.


Q: How long will Keratin Complex smoothing treatment results last?

A: The Keratin Complex Smoothing Therapy Treatment lasts up to five months, and the Keratin Express Blow Out lasts up to six weeks, depending on lifestyle, maintenance, and adherence to all aftercare instructions.


Q: What should I do to maintain my treatment results?

A: It’s important to use a sodium chloride-free shampoo, like Keratin Complex Care Shampoo, which will not strip keratin from the hair. Intense Rx Ionic Keratin Protein Restructuring Serum contains 25% keratin protein and offers instant damage repair for split ends and breakage. Infusion Keratin Replenisher replenishes keratin when used as a daily styling aid, while hydrating and creating a smooth, shiny finish. The new Style Therapy styling product collection works in harmony with our smoothing treatments to main results while improving the hair’s styling capabilities.


Q: Can anyone undergo Keratin Complex smoothing treatments?

A: Keratin Complex smoothing treatment are restorative, they strengthen hair shafts and can be taken by anyone. Only people with inflammatory scalp conditions like psoriasis or seborrheic dermatitis should consult their dermatologist before undergoing a Keratin Complex smoothing treatment. Pregnant or nursing women are advised to avoid this treatment; and persons suffering from asthma.


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